Frequently Asked Questions
Everything you need to know about shopping at Matt's Warehouse.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return authorization.
Do you offer international shipping?
Currently, Matt's Warehouse ships exclusively to customers within the United States and Canada. We hope to expand to more international destinations soon.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products covered by a warranty?
Yes, all products sold at Matt's Warehouse come with a standard 1-year manufacturer's warranty against defects in materials and workmanship.